Current Mail Order Users
Caremark
is our prescription drug mail order service.
If you’ve used Caremark Mail Order before as a member of Optima Health, you can register on Caremark.com to order refills online or check prescription status online.
To start a new prescription download Caremark Mail Service Form
.
To manage your prescription online, you will need to register separately on Caremark.com even if you have already registered on optimahealth.com. Register on Caremark.com.
Caremark.com Registration Tips:
- Use only the first seven digits of your member ID number
- Only complete required fields. Optional fields do not need to be completed.
To reach Caremark Customer Service, call 1-888-766-5495.
New Mail Order Users
Why Mail Order?
Mail order is a more convenient, more cost-effective way to get maintenance prescription drugs. You can get a three-month prescription for the cost of two copays, and you have the added convenience of home delivery.
Mail order is typically used for maintenance medications that help treat chronic, long-term health conditions including:
- High Blood Pressure
- Diabetes
- Cholesterol
- Thyroid
- Menopause
Getting Started
If this is a new medication, or if you are a new health plan member, have your prescription filled at a retail pharmacy before using mail order. (Note: you will still need to do this step even if you have used mail order before with another insurance carrier). This will:
- Ensure that you can safely tolerate the medication.
- Determine the appropriate copay tier and pre-authorizations.
- After you have safely tolerated the medication and have determined what your monthly copay will be by having the prescription filled at a retail pharmacy, you can move to mail order.
First Time Users
Here are the steps to take:
- For your first order, complete and send in the Caremark Mail Service Form.
- For faster service, you can call Caremark Customer Care at 1-888-766-5495.
- After Caremark receives the order, you should receive your medication within 14 days. Prior to future refill requests, we recommend that you keep a two-week supply on hand to allow for unforeseen delays in shipping.
- If you need to confirm the status for you mail order prescription, contact Caremark at 1-888-766-5495.
Placing an Order
If you’ve used Caremark Mail Order before as a member of Optima Health, you can:
Order refills online and check prescription status at Caremark.com or you may call Customer Service at 1-888-766-5495.