We have several ways to help you get the information you need.
First, refer to our Frequently Asked Questions.
If you still need to contact us directly, simply fill out a Contact Us Form or call Member Services.
Member or Benefit Question?
Answers to Frequently Asked Questions.
Sign in to MyOptima (registered members only).
Complete a Contact Us Form.
Email: members@optimahealth.com
Please note: To protect your confidentiality, we may not be able to provide some responses by email. Emails are responded to within one business day.
Phone: Call Member Services at the number on your ID card.
(8 a.m. to 6 p.m. EST Monday-Friday)
No ID Card available? Call our main number at 757-552-7401 or toll-free at 1-877-552-7401
Hearing Impaired or non-English speaking? TDD lines: 757-552-7120 or 1-800-225-7784
En Español
Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:
- Llame al teléfono gratuito de Member Services (Servicios para miembros) que encontrará en la tarjeta.
- Informe al operador en español de que necesita un intérprete.
- El representante organizará una teleconferencia con un intérprete.
Care After Hours?
Care Coordination/Nurse Advice Line
Phone: 757-687-6340 or 1-877-817-3037
Care Coordination/Nurse Advice Line is available Monday through Friday from 5 p.m. until 8 a.m., and 24 hours on weekends and holidays.
Interested in an Individual or Family Plan?
Call 1-800-741-4825, contact your broker or get a free quote.
Optima Behavioral Health
24-Hour Phone: 757-552-7174 or 1-800-648-8420
Need Enrollment Information?
Send a Contact Us Form.
Phone: 757-552-7401 or 877-552-7401
Mailing Address for Medical Claims:
Medical Claims
P.O. Box 5028
Troy, MI 48007-5028
Mailing Address for Behavioral Health Claims:
Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440
Optima Health Main Office:
Optima Health
4417 Corporation Lane
Virginia Beach, VA 23462-3162
Roanoke Office:
129 Campbell Avenue, SE
Roanoke, VA 24011
Richmond Office:
1604 Santa Rosa Road, Suite 100
Richmond, VA 23229
Employment:
Search and Apply for Jobs
Optima Health Human Resources
Phone: 757-552-7324
Optima Behavioral Health Main Office:
Optima Health
4417 Corporation Lane, Suite 250
Virginia Beach, VA 23462-3162