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We have several ways to help you get the information you need.

First, refer to our Frequently Asked Questions.

If you still need to contact us directly, simply fill out a Contact Us Form  or call Member Services. 

Member or Benefit Question?
Answers to Frequently Asked Questions.
Sign in to MyOptima (registered members only).
Complete a Contact Us Form.
Email:   members@optimahealth.com

Please note:  To protect your confidentiality, we may not be able to provide some responses by email.  Emails and Contact Us forms are responded to within one business day.  

Phone:  Call Member Services at the number on your ID card. 
(8 a.m. to 6 p.m. EST Monday-Friday)

No ID Card available?  Call our main number at 757-552-7401 or toll-free at 1-877-552-7401

Hearing Impaired?  TDD lines: 757-552-7120 or 1-800-225-7784

En Español

Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:

  • Llame al teléfono gratuito de Member Services (Servicios para miembros) que encontrará en la tarjeta.
  • Informe al operador en español de que necesita un intérprete.
  • El representante organizará una teleconferencia con un intérprete.

Care After Hours?
Care Coordination/Nurse Advice Line  
Phone:  757-687-6340 or 1-877-817-3037

Care Coordination/Nurse Advice Line is available Monday through Friday from 5 p.m. until 8 a.m., and 24 hours on weekends and holidays.

Interested in an Individual or Family Plan?
Call 1-800-741-4825, contact your broker or get a free quote.

Optima Behavioral Health
24-Hour Phone: 757-552-7174 or 1-800-648-8420
1-800-828-1140, TTD Relay Station, Toll Free
Fax: 757-552-7316, 
1-888-576-9675, Fax, Toll Free

Need Enrollment Information?
Send a Contact Us Form.
Phone:  757-552-7401 or 877-552-7401

Mailing Address for Medical Claims:
Medical Claims
P.O. Box 5028
Troy, MI 48007-5028

Mailing Address for Behavioral Health Claims:
Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440

Optima Health Main Office:
Optima Health 
4417 Corporation Lane
Virginia Beach, VA 23462-3162

Roanoke Office:
129 Campbell Avenue, SE
Roanoke, VA 24011

Richmond Office:
1604 Santa Rosa Road, Suite 100
Richmond, VA 23229

Employment:
Search and Apply for Jobs
Optima Health Human Resources
Phone: 757-552-8387

Optima Behavioral Health Main Office:
Optima Health
4417 Corporation Lane, Suite 250
Virginia Beach, VA 23462-3162

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